Support

After setting up your workshop, you create a Framerly account (with an e-mail code, Apple or Google) and start the 3-day free trial from the App Store or Google Play. Every screen is open during the trial. The account lets you use your subscription on your phone, tablet and computer together, and keeps your data in sync.

Moulding length (including waste), glass and mat area, labour and your margin are added up. Glass, mat and labour prices are set in Settings › Product prices, and moulding prices in the Catalog. The sample prices that come with the app are only a starting point.

If you don't cancel before the trial ends, the plan you chose (monthly or yearly) begins and is charged to your store account. If you cancel, or the subscription ends, the app locks on the subscription screen and your data is not deleted. While locked you can still export a backup, sign out or delete your account in Settings. Renew and you pick up where you left off.

Subscriptions are managed by the App Store or Google Play. In the app, Settings › Manage plan and subscription takes you straight to the store page. You can also use Settings › [your name] › Subscriptions on iPhone, or Google Play › Payments & subscriptions on Android. Cancellation takes effect at the end of the current period.

If you signed in with an account, sign in with the same account on the new device and your data syncs. Without an account, use Settings › Backup › Export backup on the old device to save the file to iCloud Drive or Google Drive, then open it with "Restore from a backup" on the new device's setup screen.

Tap "Restore purchases" in Settings › Manage plan and subscription. If you started the subscription with a different Framerly account, sign in with that account. If it still does not work, write to us with the order number from your store receipt.

In the app, go to Settings › Delete account. If you cannot use the app, follow the steps on the account deletion page.